Privacy policy
General
CryptoExchange Financial Company and its
affiliates (hereinafter, 'CryptoExchange Financial Company', 'CryptoExchange', 'we', 'us' or
'our') are committed to protecting and respecting your privacy. This Privacy Policy (together
with our Terms of Use) governs our collection, processing and use of your Personal Information.
We define 'Personal Information' as information which identifies you personally, e.g. your name,
address, e-mail address, trades etc.
Who is CryptoExchange
CryptoExchange Australia’s largest fully
regulated and licensed AML/CTF compliant AUSTRAC registered Dual Gateway Exchange Platform. Buy,
sell, send, receive and trade cryptocurrencies.
The types of Personal Information which we
collect may include:
We will process your Personal Information
only for the purpose(s) of providing to you the service(s) that you ask us to provide you and to
satisfy the legal obligations stemming from regulatory obligations that arise from providing you
the service(s)
IP Addresses
We may collect information about your
computer, including where available your IP address, operating system and browser type, for
system administration and to report aggregate information to our advertisers. This is
statistical data about our users' browsing actions and patterns and will not be used to identify
any individual unless that same individual.
Cookies
We use a browser feature known as a
'cookie', which assigns a unique identification to your computer. Cookies are typically stored
on your computer's hard drive. Information collected from cookies is used by us to evaluate the
effectiveness of our Site, analyze trends, and administer the Platform. The information
collected from cookies allows us to determine such things as which parts of our Site are most
visited and difficulties our visitors may experience in accessing our Site. With this knowledge,
we can improve the quality of your experience on the Platform by recognizing and delivering more
of the most desired features and information, as well as by resolving access difficulties. We
also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored
in emails to help us confirm your receipt of, and response to, our emails and to provide you
with a more personalized experience when using our Site. We use third party service provider(s),
to assist us in better understanding the use of our Site. Our service provider(s) will place
cookies on the hard drive of your computer and will receive information that we select that will
educate us on such things as how visitors navigate around our site, what products are browsed,
and general Transaction information. Our service provider(s) analyses this information and
provides us with aggregate reports. The information and analysis provided by our service
provider(s) will be used to assist us in better understanding our visitors' interests in our
Site and how to better serve those interests. The information collected by our service
provider(s) may be linked to and combined with information that we collect about you while you
are using the Platform. Our service provider(s) is/are contractually restricted from using
information they receive from our Site other than to assist us. By using our Site you are
agreeing that we may use cookies for the purposes set out above. The company will keep records
of all Exchanges of Personal Information to third parties and this information, where possible,
can be provided to you.
Disclosure of Personal Information
We use the Personal Information for the
purposes indicated at the time you provide us with such information, and/or otherwise for the
purposes set out in this Privacy Policy and/or as otherwise permitted by law. We may make
available the Personal Information that you provide to us to our affiliates, agents,
representatives, trusted service providers and contractors for these limited purposes upon your
express consent or for and during the provision of the service that you would have requested. We
may also share Users’ Personal Information with financial institutions, insurance companies or
other companies in the case of a merger, divestiture, or other corporate re-organisation and
notify you of such sharing of your information to be able to exercise any of your rights where
applicable. We may also share Users' Personal Information with law enforcement or regulatory
agencies, as may be required by law. We may not be able to inform you of such sharing of data
due to legal restrictions. Any third party which receives or has access to Personal Information
shall be required by us to protect such Personal Information and to use it only to carry out the
services they are performing for you or for CryptoExchange, unless otherwise required or
permitted by law. Such a third party, except for regulatory authorities, would be contractually
bound to adhere to the same security and confidentiality policies as CryptoExchange and assume
the same responsibilities as CryptoExchange. The legitimate exercise of any of your rights with
CryptoExchange will also be notified to be applied by any such third parties having been given
access to your Personal Information. We will ensure that any such third party is aware of our
obligations under this Privacy Policy and we will enter into contracts with such third parties
by which they are bound by terms no less protective of any Personal Information disclosed to
them than the obligations we undertake to you under this Privacy Policy or which are imposed on
us under applicable data protection laws.
Your rights
You have the right to access your Personal
Information and to require the correction, updating and blocking of inaccurate and/or incorrect
data by sending an email to us at e-mail mentioned on the website (out e-mail), you can do these
actions in your account profile page yourself (if applicable). Upon your written request at our
e-mail, we will inform you of the Personal Information relating to you that we hold and the use
and general disclosure of your Personal Information. We will also give you a copy of the
Personal Information we have retained. There may be a minimal charge for providing you
additional copies of your Personal Information to cover administrative costs. You may also
request the deletion or destruction of both the Account and Personal Information by sending an
email to our e-mail. CryptoExchange will action your request immediately, except, where this is
not consistent with its legal and regulatory obligations.You may also ask us to Exchange your
Personal Information to another controller of your choice. To ensure the confidentiality,
integrity and availability of your information to yourself, we may request you to confirm your
identity by providing identification documentation and/or other methods prior to assisting you
in exercising any of your rights. іf you refuse to prove your identity, we may decline to take
actions in respect of your data, save restricting processing, until we can ensure that such
actions are the true wish of the data subject. In the carrying out of our services we may use
automated processing and profiling to reduce the risks of fraud, money laundering and abuse of
our services. Through this automated processing, we carry out an analysis of your
identification, transactional and behavioral patterns. We may not able to provide you with some
or all our services if you do not wish this automated processing to be carried out. If you feel
that this processing might be detrimental to you, we can provide you with further information
about this automated processing by contacting us on our e-mail.
Security
We have implemented technical and
organizational security measures to ensure the confidentiality of your Personal Information and
to protect your Personal Information from loss, misuse, alteration or destruction. Only
authorized personnel of CryptoExchange have access to your Personal Information, and these
personnel are required to treat the information as confidential. Where you have consented to, or
we are obliged to pass on Personal Information to third parties to provide you with a requested
service or in the carrying out of a regulatory or legal obligation, we will request that the
same levels of technical and organizational security measure be applied through contractual
arrangements, where possible. Technical and organizational security measures in place will, from
time to time, be reviewed in line with legal and technical developments. іn the event of a
personal data breach or the failure of the measures of protection of such information we will
immediately notify you without undue delay.
Links
Here may be links from our Site to other
sites and resources provided by third parties. This Privacy Policy applies only to our Site.
Accessing those third-party sites or sources requires you to leave our Site. We do not control
those third party sites or any of the content contained therein and you agree that we are in no
way responsible or liable for any of those third party sites, including, without limitation,
their content, policies, failures, promotions, products, services or actions and/or any damages,
losses, failures or problems caused by, related to or arising from those sites. We encourage you
to review all policies, rules, terms and regulations, including the privacy policies, of each
site that you visi
Retention of Personal Information
Your information is held within our
servers. Access to this information is provided to employees of CryptoExchange whose office may
be inside and/or outside of the European Union all our employees adhere to the principles of
data security and processes as those within the European Union. We will hold your Personal
Information only for as long as it is necessary for the purposes described in this Privacy
Policy and our own legal and regulatory requirements. іn accordance with record keeping
activities for Anti-Money Laundering, Tax and Company legal obligations, we will retain Accounts
and Personal Information for, at least, a period of ten years after a user closes his account
with us. Data stored for regulatory purposes only will be protected from unnecessary processing
and will be held only for the purpose of being able to provide information or access to relevant
authorities.
Disposal of Personal Information
Once we do not have any obligation to
providing you with a service you requested, nor an obligation to hold Personal Information for
regulatory or legal purpose, we will anonymize or dispose of your Personal Information in line
with acceptable industry and security standards so that this cannot be subsequently retrieved
and associated to you. Where we cannot directly remove such records, such as in archived
backups, we will retain a log of which Personal Information should be removed if ever the backup
data is restored.
Marketing
We will ask you for your consent on
registration or post-registration, by providing you the ability to check marketing preferences
check boxes located within your account profile page to allow us to contact you or use your
Personal Information for marketing purposes. You have the right to retract the consent for us to
process your Personal Information for marketing purposes. You can exercise your right to prevent
such processing by unchecking marketing preferences check boxes on your account profile or by
contacting us at any time on our e-mail.
Our Data Protection Officer
Our Data Protection Officer is the person
in charge of ensuring our company adheres to this privacy policy. This person is also the main
contact for our Data Protection Supervisory Authority. The Data Protection Officer may be
contacted on separate e-mail [email protected].
Data Protection Supervisory
Authority
You may contact an appropriate Data
Protection Supervisory Authority if you wish to discuss with them any instance where you feel we
may not be adhering to the terms within this Privacy Policy or to raise a complaint.
Changes
Our Site policies, content, information,
promotions, disclosures, disclaimers and features may be revised, modified, updated, and/or
supplemented at any time and without prior notice at the sole and absolute discretion of
CryptoExchange. If we change this Privacy Policy, will take steps to notify all users by a
notice on our Site and will post the amended Privacy Policy on the Site. If we consider that
your rights may be affected by any such changes, we will request you to confirm your
consideration and acceptance prior to continue our relationship with you.
Fraud, Phishing and Email scams
disclaimer
Please be notified that CryptoExchange is
not in any partnership with entities who represent themselves as customer support agents,
providing customer support services via phone and/or social media and promise to help solve your
issues for money. Remember - customer support is provided only via the CryptoExchange website
and is always provided free of charge.
Contact Us
If you have any questions, comments, or
concerns not specifically regarding our Privacy Policy and/or practices as it or they relate to
the Platform, please contact us at our email address.